WEBCAST:   Posted: April 15, 2008 | When: April 15, 2008
This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. For ongoing projects, learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting.

SERVICE LISTING:   Posted: January 30, 2008 | Published: January 1, 2008
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.

WHITE PAPER:   Posted: June 21, 2007 | Published: June 1, 2007
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.

WHITE PAPER:   Posted: June 15, 2007 | Published: June 1, 2007
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.

WEBCAST:   Posted: October 10, 2006 | When: October 18, 2006
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.

WHITE PAPER:   Posted: July 11, 2006 | Published: January 1, 2003
Knowing the difference between Watts and Volt-Amps (VA) is crucial for UPS load sizing in data centers, but UPS vendors and manufacturers often use the terms interchangeably. Learn how to use these terms correctly in specifying power protection equipment.

WHITE PAPER:   Posted: May 19, 2006 | Published: May 1, 2006
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...