PODCAST - Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service.
Posted: June 5, 2008 | Premiered: June 5, 2008


Topics:  Security Management | Service Creation | Systems Integration | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Services | Telecommunications Systems

WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Customer Service | Telecommunications Systems

WHITE PAPER - This paper describes an evolutionary approach to an intelligent communications network ("SmartGridNet"), maximizing leverage of the existing asset base and minimizing capital and operations expenses.
Posted: May 6, 2008 | Published: January 1, 2007


Topics:  Communications Hardware | Grid Computing | High Availability | Quality of Service | Routing | Telecommunications Carrier Systems | Telecommunications Systems

WHITE PAPER - This paper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service for the purposes of service assurance.
Posted: May 6, 2008 | Published: January 1, 2007


Topics:  Best Practices | Internet Protocol Television | Servers | Telecommunications Carrier Systems | Telecommunications Networks | Telecommunications Services | Telecommunications Systems

WHITE PAPER - This paper presents the Alcatel-Lucent approach to eliminating the mobile blind spot by extending security coverage and IT reach beyond the walls of the enterprise with 24/7 mobile laptop tracking, troubleshooting and management capabilities.
Posted: February 5, 2008 | Published: February 1, 2008


Topics:  Internet | IT Managers | Productivity | Security | Telecommunications Carrier Systems | Telecommunications Systems | Troubleshooting

APPLICATION NOTE - One Quatech customer involved in testing cellular communications uses MPAP-200/300 to facilitate communications between an Agilent 8935 Cell Test Site and the digital cellular radios at their own test sites.
Posted: October 14, 2003 | Published: October 13, 2003


Topics:  PCMCIA Cards | Telecommunications Systems