WHITE PAPER - Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Best Practices | Customer Service | Document Management | Enterprise | ERP | ROI | Security

WHITE PAPER - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Business Process Management | Customer Satisfaction | Customer Service | Data Entry | Regulatory Compliance | Sales

WHITE PAPER - Datex FootPrint WMS is a full-featured Warehouse Management System developed to automate any and all of the operations and tasks within a warehouse.
Posted: July 23, 2008 | Published: July 21, 2008


Topics:  .NET | Customer Service | Email | ERP | Productivity | Supply Chain Management | Warehouse Management

PRESS RELEASE - Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: July 22, 2008 | Published: July 22, 2008


Topics:  Customer Service | Manufacturing

WHITE PAPER - The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: July 21, 2008 | Published: June 29, 2007


Topics:  Customer Self-Service | Customer Service | Customers | Financial Services | Outsourcing

WHITE PAPER - ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
Posted: July 11, 2008 | Published: October 1, 2006


Topics:  Call Centers | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing

TECHNICAL ARTICLE - A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  CRM Software | Customer Experience | Customer Relationship Management | Customer Service

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition

WHITE PAPER - Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Contact Center Workforce Management | Contact Center Workforce Management Software | Cost Benefit Analysis | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Productivity | Service Level Management | SLA | SLA Management Services

WHITE PAPER - The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Product Management | Sales | Sales Representatives

PRODUCT LITERATURE - SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  CRM | Customer Service | Sales and Marketing Software | Sales Force Automation | Sales Information Systems | Sales Order Management | Supply Chain Management

PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
Posted: July 3, 2008 | Published: July 1, 2008


Topics:  CRM | Customer Service | ERP | Marketing | Sales Force Automation | Web Services

WHITE PAPER - This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Change Management | Customer Data Management Software | Customer Service | Customer Support Software | Engineering Services Industry | Software Development Life-Cycles

DATA SHEET - The Risk Data Suite enables communications and utility providers to make better informed network management decisions to minimize service interruptions and plan for contingencies in the event of a disaster.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Systems | Crime | Customer Service | Data Collection | Managed Security Services | Network Infrastructure | Risk Assessment | Risk Management | Security Threats

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services