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	Voice of the Customer: Text Analytics for the Responsive Enterprise sponsored by IBM WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands. Posted: October 8, 2008 \| Published: October 8, 2008 Topics: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Service \| White Papers

	Achieving Service-Level Compliance with Business-Critical Applications sponsored by Quest Software WHITE PAPER - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti... Posted: March 31, 2008 \| Published: January 1, 2007 Topics: CMDB \| CRM \| Customer Satisfaction \| Dashboards \| Email \| ERP \| ITIL \| SLA \| White Papers \| XML

	Technology Buying and Media Consumption Survey, Report 4 sponsored by TechTarget WHITE PAPER - This report is fourth in a series of quarterly surveys to TechTarget's IT Research Panel. Respondents' preferences for media consumption and technology marketing solutions are compared to initial benchmarks and trends established in our pre... Posted: March 6, 2008 \| Published: March 1, 2008 Topics: Blogs \| Business IT Alignment \| Information Technology Professionals \| IT Spending \| Market Trends \| Newsletters \| Podcasts \| Search Engines \| Surveys \| Vendor Selection \| Webcasts \| White Papers \| Wikis

	Technology Buying and Media Consumption Survey, Report 3 sponsored by TechTarget WHITE PAPER - This report is third in a series of quarterly surveys to TechTarget's IT Research Panel. Respondents' preferences for media consumption and technology marketing solutions are compared to initial benchmarks and trends established in our previous... Posted: October 19, 2007 \| Published: October 1, 2007 Topics: Blogs \| Business IT Alignment \| Information Technology Professionals \| IT Spending \| Market Trends \| Newsletters \| Podcasts \| Search Engines \| Surveys \| Webcasts \| White Papers \| Wikis

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