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Help Desk Management
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sponsored by triCerat Inc.

VIDEO - Desktop virtualization has its benefits, but it also requires administrators to manage more Windows profiles and respond to more helpdesk calls. This videocast provides further insight.
Posted: September 25, 2008 | Premiered: September 25, 2008

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Topics:  Data Center Management | Data Centers | Desktop Management | Help Desk Management | Server Virtualization | Software Virtualization | Storage Virtualization | VMware


sponsored by Centennial Software

WEBCAST - View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
Posted: July 22, 2008 | Premiered: July 1, 2008

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Topics:  Application Deployment | Help Desk Management | Help Desk Management Services | Help Desks | IT Infrastructure | Patch Management | Policy-Based Network Management | Policy-Based Network Management Software | Remote Control Software | Web-Based Self-Service


sponsored by Numara Software

WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008

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Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software


sponsored by Numara Software

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008

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Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience


sponsored by Citrix Online

WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006

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Topics:  Customer Service Best Practices | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | ITIL | Technical Support Staff


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Today's Top Reports
Most Popular Reports on:
Help Desk Management
The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
sponsored by CompuCom Systems, Inc.
Help Desk Warning Signs: Is it Time to Consider Outsourcing?
sponsored by ABS Associates, Inc.

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