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		Jobfox Stays ahead of Brisk Growth with Customer Self-Service In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.	sponsored by Parature, Inc.

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	Numara® FootPrints 8: Service Management that Serves the Business sponsored by Numara Software WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Application Deployment \| Best Practices \| Business IT Alignment \| Business Process Automation \| Change Management \| Customer Satisfaction \| Help Desk Software \| Help Desks \| Web Applications Software \| Workflow Software

	Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Customer Service \| Email \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

	Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Posted: March 28, 2008 \| Premiered: March 1, 2008 Topics: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

	Stopping Spam and Other E-Mail Threats sponsored by Cisco Systems, Inc. PODCAST - Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs. Posted: February 22, 2008 \| Premiered: September 20, 2007 Topics: Antispam \| Authentication \| Email Management \| Email Security \| Help Desks \| Productivity \| Small Businesses \| Small to Medium-Sized Businesses \| SMBs \| Spam

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

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