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	Anti-spam tricks for the midmarket toolbox sponsored by McAfee, Inc. PODCAST - Listen in as Stephen Cobb, adjunct professor of Information Assurance at Norwich University, Vermont, and president of Cobb Associates, discusses the spam challenges that are facing CIOs in the midmarket. Posted: October 1, 2008 \| Premiered: October 1, 2008 Topics: Business Process Outsourcing \| Email Management \| Email Security \| Email Security Services \| Outsourcing \| Risk Management \| Spam \| Vulnerability Management

	Integrating Unified Communications into Business Applications to Improve Customer Service sponsored by IBM VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: September 22, 2008 \| Premiered: September 19, 2008 Topics: Business Communications \| Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	Offshoring and security – The CIO's agenda sponsored by ProSource Development WEBCAST - This webcast explores the latest trends in evaluating offshore security processes and policies at large organizations. It also discusses strategies for implementing and/or updating offshore outsourcing. Posted: August 8, 2008 \| Premiered: August 7, 2008 Topics: Business Activity Monitoring \| Business Process Outsourcing \| Cost Benefit Analysis \| Data Security \| Offshore Outsourcing \| Privacy Rights \| Regulatory Compliance \| Risk Management \| Vulnerability Management

	Compliance and offshoring best practices for the CIO sponsored by ProSource Development PODCAST - Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer's (CIO) to meet and maintain compliance regulations when outsourcing. Posted: August 8, 2008 \| Premiered: August 7, 2008 Topics: Best Practices \| Business Process Outsourcing \| CIOs \| Cost Benefit Analysis \| Data Security \| Offshore Outsourcing \| Regulations \| Regulatory Compliance \| Vulnerability Management

	Intelligent Call Handling - Optio Improves Customer Responsiveness sponsored by Cisco Systems, Inc. WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. Posted: February 22, 2008 \| Premiered: January 18, 2007 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Operational Support Systems \| Telephony Services \| Telephony Systems \| Voice Communications Software

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