PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WEBCAST - This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Best Practices | IT Management Services | ITIL

PODCAST - In this podcast, expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Change Management | CobiT | Compliance (Systems Operations) | ITIL | Patch Management | Quality Control | Scripting | TCO

WEBCAST - In this webcast expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Business Process Automation Software | Change Management | CobiT | Compliance (Systems Operations) | Cost Benefit Analysis | ITIL | Scripting | TCO

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WEBCAST - HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
Posted: July 15, 2008 | Premiered: August 7, 2008


Topics:  Business Intelligence | Enterprise Systems | IT Management | ITIL

PODCAST - Listen to this podcast to find out how network management has matured to include security processes, compliance achievement, and application performance responsibilities.
Posted: July 15, 2008 | Premiered: August 25, 2008


Topics:  ITIL | Network Management | Network Security | Regulatory Compliance | Security Threats | Server Virtualization | SSL VPN

WEBCAST - Check out this webcast to learn how network management is expanding beyond simple device control to include security, compliance, and application performance.
Posted: July 1, 2008 | Premiered: August 26, 2008


Topics:  High Availability | ITIL | Network Management | Network Management Software | Network Security | Regulatory Compliance | Server Virtualization | SSL VPN

PODCAST - This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 24, 2008 | Premiered: April 24, 2008


Topics:  Application Life-Cycle Management | Application Portfolio Management | Change Management | Enterprise | Enterprise Systems | ITIL

PODCAST - Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
Posted: April 16, 2008 | Premiered: April 16, 2008


Topics:  Customer Service | ITIL | Oracle (Product)

WEBCAST - This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
Posted: April 16, 2008 | Premiered: April 25, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Change Management | Enterprise | Enterprise Systems | ITIL

PODCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Application Life-Cycle Management | Change Management | Enterprise Systems | IT Best Practices | ITIL

WEBCAST - This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Business IT Alignment | Business Process Management | Business Structures | IT Best Practices | IT Service Management | ITIL

WEBCAST - In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
Posted: April 9, 2008 | Premiered: November 28, 2007


Topics:  Business Process Management | CMDB | Configuration Management | ITIL | Software | Systems Integration | Systems Management