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IT Management  >  Systems Operations  >  Networking  >  
Remote Computing
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Increase First Contact Resolution: The Key to Superior Support
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
sponsored by Citrix Online - GotoAssist
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sponsored by Citrix

WEBCAST - This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated.
Posted: August 20, 2008 | Premiered: August 20, 2008

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Topics:  Desktop Management | Performance Testing | Printing Utilities | Remote Computing | Remote Users | Server Virtualization | USB | WAN


sponsored by Citrix Online - GotoMyPC

WEBCAST - There's no doubt that remote access is a great way to increase employee productivity. But what about the IT Manager who needs to set up the network, keep it secure and maintain all those remote-access accounts? Here's a bit of news...
Posted: July 3, 2008 | Premiered: February 21, 2008

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Topics:  Endpoint Security | Network Security | Remote Access Software | Remote Computing | Remote Network Management


sponsored by Citrix Online - GotoMyPC

WEBCAST - Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote...
Posted: July 3, 2008 | Premiered: January 10, 2008

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Topics:  Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | VPN


sponsored by Citrix Online - GotoAssist

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008

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Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI


sponsored by Citrix Online - GotoAssist

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008

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Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing


sponsored by Cisco Systems, Inc.

VIDEOCAST - In this video case study watch how 3marketeers Advertising utilizes unified communications and virtual private networking to foster collaboration, provide better customer service and increase profitability.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - In this world of 24/7communications learn how MPC Industries, a 52-year-old family owned manufacturing company, uses Cisco Unified Communications to help it's employees enjoy life without sacrificing productivity.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - Read how Aethon, the leading manufacturer of courier TUG mobile robots, uses Cisco wireless and security products to operate their robots within the healthcare industry.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Contact Centers | CRM | Customer Service | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - In this video case study watch how amaZulu, an eco-friendly company that imports natural architectural materials from villages all around the world, uses Cisco technology to improve customer service and productivity.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - In this case study, learn how Nurse Next Door uses Cisco Unified Contact Center to improve patient appointments and employee scheduling.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - This case study showcases how The Community Gateway Association (CGA) became the first housing association in England to be set up as a 'community gateway'.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - This video case study showcases a physician's practice implementing a phone system and reducing time required for appointment reminder calls from four hours to 15 minutes per day and achieving efficient contact with insurance companies.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Insurance Industry | Mobile Device Management | Remote Computing | Systems Implementation | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by Cisco Systems, Inc.

VIDEOCAST - Read how Everything Tradeshows utilized Cisco Smart Business Communications System to enable faster response to customer message, increase outbound telemarketing activity and reduce costs.
Posted: June 26, 2008 | Premiered: June 19, 2008

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Topics:  Mobile Device Management | Remote Computing | Wireless Applications Software | Wireless Computing | Wireless Security | Wireless Systems


sponsored by OQO, Inc

PODCAST - Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO.
Posted: May 19, 2008 | Premiered: May 19, 2008

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Topics:  3G Wireless | Business Systems | Enterprise Systems | ERP | Mobile CRM | Mobile Workers | Remote Access Software | Remote Computing | Remote Users | TCO


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