Increase First Contact Resolution: The Key to Superior Support
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
WEBCAST -
Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote...
Posted: July 3, 2008 | Premiered: January 10, 2008
WEBCAST -
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008
WEBCAST -
This brief video details SingTel's solution to simplify your communications and operations for global, remote, and branch office connectivity.
Posted: May 1, 2008 | Premiered: May 1, 2008
WEBCAST -
Insurance companies struggle keep up with their customers' demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect.
Posted: May 4, 2007 | Premiered: October 12, 2006
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WEBCAST -
Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote...
