Service Level Management IT Reports, Webcasts and White Papers

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		Growing Market Share in a Highly Competitive Financial Services Industry Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.	sponsored by Keynote Systems

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	Podcast - How to Produce an Actionable IT Service Catalog sponsored by newScale, Inc. PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... Posted: October 7, 2008 \| Premiered: October 7, 2008 Topics: Customer Service \| IT Management Services \| IT Service Management \| ITIL \| Service Level Management \| Systems Management

	ITIL, the IT Service Catalog, and Service Level Management sponsored by newScale, Inc. WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)... Posted: October 7, 2008 \| Premiered: October 7, 2008 Topics: Customer Service \| ITIL \| Service Level Management \| SLA \| SLA Management Services

	5 Ways to Improve Customer Service in a Down Economy sponsored by OpenSpan WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner. Posted: July 31, 2008 \| Premiered: August 13, 2008 Topics: CRM \| CRM Services \| Customer Service \| Customer Service Best Practices \| IT Departments \| IT Service Centers \| Service Level Management \| SLA

	Overcoming Web 2.0 Challenges Through Load Testing sponsored by Keynote Systems VIDEO - Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business. Posted: July 10, 2008 \| Premiered: July 9, 2008 Topics: Databases \| Infrastructure Management \| Infrastructure Services \| Internet \| Outsourcing \| Server Management \| Service Level Management \| Testing \| User Experience

	SOA and BPM - Practical Approaches to Effective Implementation sponsored by Cognizant Technology Solutions WEBCAST - This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs. Posted: July 10, 2008 \| Premiered: July 17, 2008 Topics: Applications Management \| Business Integration \| Business Process Automation Software \| Business Process Management \| Scalability Testing \| Service Level Management \| SOA

	Managing Assets with Numara® Track-It! (including Bar Code) sponsored by Numara Software WEBCAST - Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking. Posted: April 1, 2008 \| Premiered: March 1, 2008 Topics: Auditing (Finance) \| Business Process Automation Software \| Business Process Management \| Compliance Software \| IT Asset Management \| IT Asset Management Software \| Service Level Management \| Vendors

	ITIL Now - A Stepped Approach sponsored by Numara Software WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. Posted: April 1, 2008 \| Premiered: March 1, 2008 Topics: Business IT Alignment \| Business Process Management \| Configuration Management \| Databases \| IT Best Practices \| IT Service Management \| ITIL \| Secure Content Management \| Service Level Management

	Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities sponsored by BlackBerry WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. Posted: November 8, 2007 \| Premiered: November 27, 2007 Topics: Business IT Alignment \| Change Management \| Handheld Devices \| IT Service Management \| ITIL \| Mobile Device Management \| Service Level Management \| Wireless Applications Software

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