WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - This paper defines the capabilities of hosted application solution providers, explores the value proposition for service providers and describes the characteristics that service providers should look for applications and hosted application solution.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  Application Hosting | Application Life-Cycle Management | Business Intelligence | Marketing | Networking | Telecommunications Service Providers | Telecommunications Services | Telecommunications Software

WHITE PAPER - This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Posted: July 9, 2008 | Published: July 1, 2008


Topics:  Best Practices | Billing Services | Billing Software | Billing Systems | CRM | Customer Satisfaction | Customer Self-Service | Online Bill Paying Services | Telecommunications Service Providers

WHITE PAPER - Triple-Play changes the way the customers perceive their communication service providers.
Posted: June 20, 2008 | Published: January 1, 2005


Topics:  ISP | Telecommunications Service Providers | User Experience

WHITE PAPER - UMTS or is a leading 3G technology which is now being deployed all over the world, evolved from GSM - a 2G technology and from GPRS - a 2.5G technology.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Standards | Telecommunications Service Providers | UMTS | WLAN

WHITE PAPER - Convergence is happening and IP is quickly becoming the default network protocol. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Converged Networks | Network Management | Telecommunications Service Providers | WAN

WHITE PAPER - Internet Protocol Television (IPTV) is a cutting edge mass-market technology. This paper gives advice and lessons learned by the key successful IPTV service providers in 2007. This is also a useful introductory guide for companies considering IPTV.
Posted: September 10, 2007 | Published: February 1, 2007


Topics:  Advertising | Content Providers | Converged Networks | HDTV | Integration Testing | IP Networks | IPTV | QOS | Telecommunications Industry | Telecommunications Service Providers | Televisions

WHITE PAPER - In today's competitive environment- innovative solutions, enabling improved operational effectiveness, are the key to reducing costs and driving profitability.
Posted: October 19, 2005 | Published: November 1, 2004


Topics:  Systems Integration | Systems Integration Services | Telecommunications Industry | Telecommunications Service Providers | VoIP

WHITE PAPER - Advances in optical networking are offering service providers the opportunity to re-engineer their core networks over the next several years.
Posted: November 8, 2001 | Published: November 1, 2001


Topics:  ATM Networks | Fiber Optic Networking | Fiber Optic Networks | IP Networks | MPLS | Optical Networking Hardware | Packet Switching | Telecommunications Industry | Telecommunications Service Providers