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Business of Information Technology  >  Business Processes  >  Business Intelligence  >  Business Performance Management  >  Metrics  >  
Business Metrics
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To Get Promoted in Customer Support, Do These Five Things
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
sponsored by Parature, Inc.
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sponsored by Infor

WHITE PAPER - A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs.
Posted: September 4, 2008 | Published: September 4, 2008

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Topics:  Accounting | Business Metrics | Customer Service | Inventory Management | Quality Control | Six Sigma


sponsored by SAP America Inc

WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
Posted: June 9, 2008 | Published: June 1, 2008

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Topics:  Business Intelligence | Business Metrics | Customer Satisfaction | Dashboards | Key Performance Indicators | OLAP


sponsored by Pitney Bowes Group 1 Software

WHITE PAPER - Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.
Posted: April 7, 2008 | Published: April 1, 2008

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Topics:  Business Metrics | Business Process Management | Data Governance | Data Management Software | Data Profiling | Data Quality | Data Warehouse Software | IT Spending | Knowledge Management | Metadata


sponsored by Parature, Inc.

WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: March 10, 2008 | Published: March 1, 2008

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Topics:  Business Metrics | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software | ROI | Succession Planning | Training


sponsored by Metastorm

WHITE PAPER - This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time.
Posted: July 10, 2007 | Published: July 1, 2007

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Topics:  Business Metrics | Business Process Management | Business Process Management Software | Cost Benefit Analysis | Project Management | ROI | Simulation and Analysis Software


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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.

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