PODCAST - This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
Posted: September 23, 2008 | Premiered: September 22, 2008


Topics:  Business Intelligence | Business Management | Business Service Management | Business Systems | CIOs | Enterprise | Networking

VIDEO - Selling the CIO on business services will help telecom service providers improve their RFP responses and increase business services revenue, no matter what the size of the business. This videocast with enterprise expert Gary Audin is designed to help.
Posted: September 22, 2008 | Premiered: September 22, 2008


Topics:  Business Intelligence | CIOs | ERP | Networking | Telecom Provisioning | Telecommunications Carrier Systems

APPLICATION NOTE - Today’s business environment requires that infrastructure technology is optimized and running seamlessly. Business has become dependent on IT as a primary service resource.
Posted: October 20, 2003 | Published: October 1, 2003


Topics:  Business Intelligence Software | IT Asset Management | ROI | Service Level Management

WHITE PAPER - This document is based on an Alcatel-Lucent/TechTarget webcast entitled "Selling the CIO on Business Services."
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Desktop Management | Network Management | Outsourcing | Server Management | Vendors

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

WEBCAST - In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Enterprise | Training

WHITE PAPER - Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
Posted: June 11, 2008 | Published: June 1, 2008


Topics:  Calculators | Data Governance | Data Quality | Metadata | Project Management | Risk Management | ROI | Test Results

WEBCAST - This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
Posted: July 10, 2008 | Premiered: July 17, 2008


Topics:  Applications Management | Business Integration | Business Process Automation Software | Business Process Management | Scalability Testing | Service Level Management | SOA

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: November 8, 2007 | Premiered: November 27, 2007


Topics:  Business IT Alignment | Change Management | Handheld Devices | IT Service Management | ITIL | Mobile Device Management | Service Level Management | Wireless Applications Software

WHITE PAPER - Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.
Posted: June 4, 2008 | Published: January 1, 2007


Topics:  Benchmark Testing | Business Intelligence | Business Process Management | Data Warehouses | ERP | Information Management | Internet | Master Data Management | Reporting Software

WHITE PAPER - Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Collaboration | Manufacturing | Marketing | Productivity | Research and Development | ROI | TCO