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	Developing a Mobilization Strategy to Increase Customer Satisfaction Levels sponsored by Sage (UK) Limited WHITE PAPER - A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. Posted: September 16, 2008 \| Published: September 16, 2008 Topics: Call Center Services \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| PDA \| Records Management \| ROI \| Sales \| Smart Phones

	The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. sponsored by Portrait Software WHITE PAPER - This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| Financial Services \| ROI

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