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	The Truth About Outsourcing Help Desk sponsored by ABS Associates, Inc. WHITE PAPER - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... Posted: May 19, 2006 \| Published: May 1, 2006 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| ITIL \| Technical Support Staff

	Help Desk Warning Signs: Is it Time to Consider Outsourcing? sponsored by ABS Associates, Inc. WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... Posted: September 19, 2005 \| Published: September 1, 2005 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Outsourcing Services \| Outsourcing \| Productivity \| SLA \| Vendor Selection

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