WHITE PAPER - A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Contact Centers | Instant Messaging | Videoconferences | Web Conferences

WHITE PAPER - The integration of unified communications and advances in wireless technology have created opportunities for companies to integrate mobility into the organization.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Processes | Instant Messaging | Unified Messaging | Videoconferencing Services | Web Conferences

WHITE PAPER - A Service Delivery Environment (SDE) streamlines service creation, provisioning and management processes and enables efficient service agility, blending and personalization for a user-centric experience.
Posted: October 3, 2008 | Published: October 2, 2008


Topics:  Business Intelligence | Content Management | Instant Messaging | IP Networks | Mobile Workers | SOA

WHITE PAPER - This paper explains why it is important to control unauthorized applications and devices, discusses the different approaches and highlights how integrating this functionality into malware protection is the simplest and cost-effective solution.
Posted: October 2, 2008 | Published: September 23, 2008


Topics:  Instant Messaging | Malware | Security Audits | Security Policies | Security Threats | Storage Devices | VoIP

WHITE PAPER - Mainsoft's integration software and services for Microsoft SharePoint and IBM Lotus products combine the collaboration and document sharing capabilities of SharePoint with email and instant messaging.
Posted: September 8, 2008 | Published: September 8, 2008


Topics:  Collaboration | Document Management | Domino | Enterprise Portals | Instant Messaging | Lotus Notes | Records Management

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - The main goal of any Unified Communications strategy should be to facilitate an innovative business process Read this expert E-Guide to learn more about planning and building an effective unified communications strategy for your business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Collaboration | Communications Systems | Desktop Applications Management | Instant Messaging | SOA | Unified Messaging

WHITE PAPER - In the new global economy, a company's competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This summary report explores different market trends with commentary from industry experts.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Programming Interfaces | Business Processes | Collaboration | Instant Messaging | Knowledge Management | Software | Software as a Service

WHITE PAPER - This white paper discusses the important benefits that business Instant Messaging (IM) can provide to any sized organization, the risks faced from unmanaged use of IM, and the factors that must be addressed as organizations plan their upgrade.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Benefits | Best Practices | Instant Messaging | IT Managers | Security | Software as a Service | Staffing | Supply Chains

WHITE PAPER - This paper explains Ten hidden e-discovery hazards reviewing everything from databases and storage to instant messages and smartphones which can help ward off e-discovery surprises.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Databases | ERP | Instant Messaging | Metadata | Storage Systems | Systems Management | VoIP

WHITE PAPER - Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.
Posted: August 20, 2008 | Published: August 15, 2008


Topics:  Business Intelligence | Collaboration | Enterprise | Instant Messaging | Manufacturing | Social Networking | Web Conferencing Services

WHITE PAPER - Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Data Collection | Digital Asset Management | Electronic Discovery | Instant Messaging | Legal Compliance Software | Messaging Security | Messaging Software

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: July 15, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Instant Messaging | Mobile Device Management | Mobile IP | Mobile Workers | Telephony Systems | Unified Messaging | Virtual Offices | WAN | Wireless Networks

WHITE PAPER - To learn how to develop appropriate policies for your organization and how to enforce them with mobile security and management tools, read this expert series of tips written by Mark Tauschek.
Posted: April 17, 2008 | Published: April 21, 2008


Topics:  Endpoint Security | Enterprise | Instant Messaging | Mobile Device Management | Mobile Security | Security Policies | Wireless Security | Wireless Telephones | WLAN