WHITE PAPER - This white paper examines the ten common misunderstandings about monitoring and offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  CMDB | Enterprise | Metrics

WHITE PAPER - Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Barcodes | Data Collection | EDI | Handheld Devices | Inventory Management | Inventory Management Software | Metrics | Productivity | Warehouse Management

WHITE PAPER - With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Dashboards | IT Departments | Marketing | Metrics | Sales

WHITE PAPER - Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Marketing | Metrics | Pricing | Product Life Cycles | ROI | Sales | Software

WHITE PAPER - This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Customer Service | Downtime | Enterprise | Inventory Management | Manufacturing | Metrics

WHITE PAPER - This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: June 26, 2008 | Published: January 1, 2007


Topics:  Lead Generation | Marketing | Metrics | ROI

WHITE PAPER - Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
Posted: June 20, 2008 | Published: January 1, 2007


Topics:  Bandwidth Management | Metrics | QOS

WHITE PAPER - This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
Posted: June 18, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Data Quality | Information Management | Master Data Management | Metrics

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management

WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: February 25, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Metrics

WHITE PAPER - Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience.
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Customer Experience | Interactive Media Applications Software | Internet | Metrics | Networking | Product Design | Product Management | Real-time Analytics | Training | User Experience | Web Site Design | Web Site Design Services | Web Site Monitoring | Web Site Monitoring Software

WHITE PAPER - High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.
Posted: February 14, 2008 | Published: January 1, 2007


Topics:  Best Practices | Change Management | Compliance (Systems Operations) | Data Centers | IT Service Management | Metrics | Operational Support Systems | Risk Management | System Administration

WHITE PAPER - Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.
Posted: February 4, 2008 | Published: February 1, 2007


Topics:  ERP | Metrics | Sales | Spreadsheets