WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  PBX | SIP | Telephony Services | Telephony Systems | Unified Messaging

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: March 10, 2008 | Published: June 1, 2001


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP