WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - Overall, this survey results reflect an innovative spirit with a bias toward spending on tried-and-true technologies and a more discerning eye toward entrepreneurial ones.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Best Practices | Business Continuity Planning | Business Processes | Productivity | RFID | VoIP

WHITE PAPER - Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Fixed-mobile Convergence | LAN | Mobile Device Management | Mobile Workers | PBX | Productivity | Remote Computing | Remote Users | Wireless Computing | Wireless Networks

WHITE PAPER - IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  CRM | ERP | Productivity | ROI | TCO | Testing

WHITE PAPER - In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Capacity Planning | IT Infrastructure | Network Management | Productivity | ROI | Service Level Management | Voice Networking | Voice Quality

WHITE PAPER - This paper discusses how to create a policy that balances an organization's need for protection against an individual's expectations.
Posted: October 2, 2008 | Published: September 23, 2008


Topics:  Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | Internet Monitoring Software | Malware | Productivity | Security Best Practices | Security Policies

WHITE PAPER - Changing business environment's demands a more adaptable approach to software delivery. Read this paper to learn how agile development is transforming the way software development organizations deliver value and become software delivery organizations.
Posted: October 2, 2008 | Published: September 26, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Productivity | Quality Control | Software Development Tools | Testing

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Process Management | Financial Management | Industrial Equipment | Productivity | Project Management | Purchasing

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Best Practices | CRM | Investments | Productivity | QOS | Wealth Management

WHITE PAPER - Read this white paper and learn how to make compliance work for your organization, rather than the other way around - with Oracle solutions for midsize organizations.
Posted: September 23, 2008 | Published: September 20, 2008


Topics:  Compliance (Finance) | Compliance (Systems Operations) | Compliance Best Practices | Data Management | Financial Reporting | Productivity | Records Retention | ROI | Security

WHITE PAPER - This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Application Life-Cycle Management | Change Management | ITIL | Productivity | Security | Six Sigma | Software Configuration Management | Software Maintenance