WHITE PAPER - Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Accounting | Barcodes | CRM | Inventory Management | Inventory Management Software | Reporting Software | Security | Vendors

WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Reporting Software | User Experience

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This document summarizes experiences with deploying Univa UD UniCluster Express within the Amazon Elastic Compute Cloud (EC2). UniCluster Express is a cluster tool-stack capable of deploying fully configured and integrated set of technologies.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Cluster Management | Grid Computing | Network Security | Open Source | Open Source Software | Reporting Software | Scripting | Web Services

WHITE PAPER - IT and finance organizations can benefit greatly from moving away from a manual spreadsheet and towards a solution that automates IT Cost Transparency. The Apptio On Demand offering is a solution that encapsulates best practices and knowledge of IT.
Posted: August 8, 2008 | Published: August 8, 2008


Topics:  Collaboration | Customer Satisfaction | Data Management | IT Governance | Productivity | Reporting Software | Risk Management | Spreadsheets

WHITE PAPER - Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.
Posted: July 21, 2008 | Published: December 28, 2007


Topics:  Application Performance Management | Business Intelligence | Productivity | Reporting Software | Spreadsheets | User Experience

WHITE PAPER - The Collaborative Reporting Architecture represents a breakthrough in BI by bringing not only technology, but also the principals of open source development, into reporting applications of any size and complexity.
Posted: July 21, 2008 | Published: October 5, 2007


Topics:  Business Intelligence | Collaboration | Collaborative Applications Software | Open Source Software | Reporting Software | SOA

WHITE PAPER - This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Financial Applications Software | Portals | Reporting Software | User Experience | Wealth Management

WHITE PAPER - In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  Budgeting | Financial Applications Software | Financial Services Industry | Investments | Outsourcing | Reporting Software | Systems Management

WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: July 10, 2008 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services

WHITE PAPER - Help free your clients from redundant, fruitless tasks so they can focus on the big picture and make better decisions for their business.
Posted: July 3, 2008 | Published: April 1, 2008


Topics:  Accounting | EDI | ERP | Reporting Software | Tax Preparation Software

WHITE PAPER - This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Business Intelligence Software | Data Warehouses | Downtime | IT Infrastructure | Reporting Software | ROI | Staffing | TCO | Training

WHITE PAPER - The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Customer Loyalty | Data Management | OLAP | Product Management | Reporting Software

WHITE PAPER - This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers
Posted: June 4, 2008 | Published: January 1, 2007


Topics:  Access Control | Benchmark Testing | Business Intelligence | Dashboards | Data Integration | Integration Server Software | Reporting Software | SAP (Product) | SOA | Systems Management

WHITE PAPER - Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
Posted: May 7, 2008 | Published: May 7, 2008


Topics:  Audit Trails | Business Process Automation | Compensation | Cost Benefit Analysis | Customer Service | Enterprise | Incentive Management Software | Insurance Industry | Reporting Software | Return On Investment | ROI