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	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems sponsored by Dell, Inc. WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system. Posted: September 3, 2008 \| Published: August 29, 2008 Topics: PBX \| SIP \| Telephony Services \| Telephony Systems \| Unified Messaging

	Essential Manager's Guide: Intelligent Communications sponsored by Avaya Inc. WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. Posted: June 9, 2008 \| Published: June 5, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Communications Networks \| Communications Systems \| Contact Centers \| Customer Satisfaction \| IP Telephony \| SIP

	The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model sponsored by Avaya Inc. WHITE PAPER - This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of AvayaÃ¢â?¬â?¢s Voice Portal and Dialog Designer solutions. Posted: June 9, 2008 \| Published: March 1, 2007 Topics: Business Architectures \| Business Intelligence \| SIP \| SOA \| Web Services

	Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service sponsored by Avaya Inc. WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Routing \| SIP \| SOA \| Web Services

	The SIP High Availability and Reliability Paradigm sponsored by F5 Networks WHITE PAPER - Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly. Posted: April 28, 2008 \| Published: August 1, 2007 Topics: Converged Networks \| Data Compression \| SIP \| SLA \| Voice Communications Software \| Voice Compression \| VoIP

	Session Initiated Protocol (SIP): A Five-Function Control Protocol sponsored by F5 Networks WHITE PAPER - The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. Posted: April 28, 2008 \| Published: August 1, 2007 Topics: Application Deployment \| Application Life-Cycle Management \| Application Performance Management \| Internet Engineering Task Force \| SIP \| Video Services \| VoIP \| Web Services Management

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