WHITE PAPER - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Authentication | Contact Centers | Mobile Workers | Telecommuting | Teleconferences | Training

WHITE PAPER - Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: February 21, 2008 | Published: December 1, 2007


Topics:  Best Practices | Business IT Alignment | Change Management | Corporate Governance | Environmental Compliance | IT Spending | Server Virtualization | Telecommuting | Training | Training Software