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sponsored by Avaya Inc.
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sponsored by Cisco Systems, Inc.
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sponsored by DeskFlex
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sponsored by RADVISION
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sponsored by Polycom, Inc.
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sponsored by Avaya Inc.
WHITE PAPER -
This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: June 9, 2008 | Published: September 1, 2005
Topics: Internet | MPLS | SLA | Telecommunications Networks | Teleconferences | VoIP | WAN
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sponsored by Avaya Inc.
WHITE PAPER -
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: June 2, 2008 | Published: January 1, 2008
Topics: Authentication | Contact Centers | Mobile Workers | Telecommuting | Teleconferences | Training
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