WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  CRM | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
Posted: October 2, 2008 | Published: May 30, 2006


Topics:  Apparel Industry | CRM | ERP Software | Manufacturing Software | Manufacturing Systems | Marketing | Sales | Supply Chain Management

WHITE PAPER - Collaboration is a long-term project, with elements of both revenue generation and cost elimination. This paper explores the concerns and process roadmap of supply chain executives in high-tech industries.
Posted: September 29, 2008 | Published: September 18, 2008


Topics:  Collaboration | Cost Benefit Analysis | Manufacturing | Operational Support Systems | Risk Management | ROI | Sales | SOA | Supply Chains

WHITE PAPER - In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
Posted: September 25, 2008 | Published: September 18, 2008


Topics:  Benefits | Contract Management | Cost Benefit Analysis | CRM | Customer Service | Marketing | Sales | SAP (Product)

WHITE PAPER - This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Business Intelligence | Customer Satisfaction | Financial Management | Inventory Management | Marketing | Operational Support Systems | Sales | SAP (Product)

WHITE PAPER - This paper-one of four function specific papers-is based on the operations responses and follow-up interviews with operations executives. The other function-specific papers focus on finance, IT, and sales and marketing.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Best Practices | Customer Service | ERP | Inventory Management | Manufacturing | Marketing | Operational Support Systems | Sales | Value Chains

WHITE PAPER - In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  CRM | Customer Service | Email | Marketing | Mobile Device Management | PDA | Sales | Spreadsheets

WHITE PAPER - A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Call Center Services | Mobile CRM | Mobile Device Management | Mobile Workers | PDA | Records Management | ROI | Sales | Smart Phones

WHITE PAPER - This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Change Management | Data Governance | Data Integration | Data Quality | Master Data Management | Program Management | Sales | Vendors

WHITE PAPER - This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Integration | Business Process Management | Collaboration | Hardware | Product Development | ROI | Sales | Security | Software

WHITE PAPER - Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Barcodes | Cost Benefit Analysis | CRM | Inventory Management | Outsourcing | Sales | Security | Vendor Selection

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors

WHITE PAPER - Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
Posted: September 1, 2008 | Published: December 25, 2006


Topics:  CRM | CRM Best Practices | Handheld Device Security | Handheld Devices | Mobile Device Management | Mobile Device Management Software | Sales | Wireless Applications Software | Wireless Computing

WHITE PAPER - Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
Posted: August 21, 2008 | Published: August 20, 2008


Topics:  Best Practices | Employee Monitoring | Human Resources Services | Performance Testing | Program Management | Sales | Succession Planning | Workforce Planning

WHITE PAPER - This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  B2B Integration | CRM | Email | Lead Generation | Marketing Information Systems | Purchase Order Management | ROI | Routing Protocols | Sales | Systems Management | Telephones